Windows 7 Miracle Tool
Have you ever experienced being helpless and speechless, not knowing how you are to relate a technical error you encountered in your PC? Those days are gone anyway because Windows 7 had already resolved this. So many features of Windows 7 had been elaborately discussed since day one; from light and minor features such as wallpapers down to its critical security features. But have you heard of the PSR of Windows 7? This stands for Problem Steps Recorder, a built-in diagnostic tool that does the following:
- Document actions in sequence using text and screen captures in real-time.
- Recording of series of actions that are taking place in your computer.
- Allows the inclusion of “comments” throughout the documentation process.
- It is not a key logger type of documentation.
- The report incorporates the display of the version of the OS and URLs of web pages visited during the documentation process.
To activate and use PSR, follow the list of steps below:
1.To run PSR is to go to Start and in the Search box, type PSR, then press ENTER.
(Note: PSR can be found at C:\Windows\System32\psr.exe)
2. Press Start Record or use the keyboard shortcut , ALT-A.
3. Start your recording of the entire process.
4. A downloadable PSR report will be generated.
5. Remember to include comments and notes along the way. As you enter your comments, you will be prompted to highlight the area of the screen that will be added to the report.
6. Just press Stop Record to finish the recording and documenting process.
7. After which, the PSR Report can already be viewed.
8. Take note however that in recording administrative tasks, PSR should run in administrator mode.
Once done, the captured data is stored in an MHTML document which is enclosed in a zip file. This zip file can be emailed and forwarded to a technical support group. Likewise, the recorded steps can also be viewed as a slideshow for presentation purposes. This cool utility will also come in handy for the recreation of the exact steps in a coding environment which are usually needed by developers.
This might not be a “biggie” compared to the other features of Windows 7, but you can just imagine the time and effort that will be saved for other more important tasks. For help desk supporters, this is one tool that will make their lives easy and more productive. It’s a simple tool and yet works wonders!
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Filed under: windows 7 features